How can IO Digital Outbound Service help you?
outbound call center
Interaction with the representative of the Outbound Call center brings to your knowledge some new products and services about the company you have been closely associated with. Let’s start with an example. “Good morning sir. This is Peter. Is this a good time to talk? You have been our valuable client, so we have brought an exciting offer for you.” This opening statement by an outbound call center representative will take your relationship with the company to new heights because you will feel pampered and valued. Combining technology with a flawless human touch is the backbone of dependable outbound call center services and at IO Digital you will find an optimum proportion of this blend for the benefit of the client.
What is an Outbound Call?
As the name suggests, outbound calls are those which are made by the sales team, agents or customer support representatives to the existing or potential clients for follow-ups, sales, updates, renewals or reminders. Since the outbound call is initiated by the customer representative so he/she has control over the conversation and needs to adopt an aggressive approach to push the conversation towards closure. Be it making cold calls to the potential clients or talking to the customers from the existing database, outbound call center services aim at publicizing the company by reaching to the customers to make sales happen.
Should outbound calling be a part of your call center operations?
Customer retention is a crucial part of the marketing strategy of business houses. While targeting new clients and building fructifying relationships with them is integral for survival, ignoring the needs of the existing ones can put you in a tough spot. Thus, outbound calling is an important aspect of call center operations wherein you not only trigger interest amongst the potential audience but at the same time, you make warm calls to increase conversion rate.
How can outsourcing outbound call services benefit you?
So let’s try to figure out if outsourcing outbound call services give you an edge. Imagine a scenario where you have a fantastic product range and you have been able to build a good client base because of your aggressive marketing strategies. Your in-house team is competent to roll in new ideas and bring them on the floor. But you feel there is a gap between you and your clients. The element of belongingness and relatedness is missing because you don’t have the necessary infrastructure and workforce whom you can dedicatedly ask to make calls to the existing customers to check with them about how they feel about the product or is there something the company can do for them? How will you fill the void?
Outsourcing outbound call services is the solution because you do what you are good at and let the outbound call center team focus on the other aspects of fostering customer relationship by making frequent calls to them. Some of the benefits of outsourcing outbound call services are:
Cost-effectiveness: You don’t have to hire staff for making calls. All you need is to tie up with the right outbound call center and let them take the project ahead.
Enhances profits: By generating more leads by talking to the customers, the efforts of the outbound call center are targeted to show a considerable increase in the profits.
Capitalize on the skilled workforce: Outbound call center service representatives have the requisite skills to break the ice with the clients and make business happen.
Save resources: When you partner with an outbound call center, you have an access to their infrastructure, resources and team. This helps to bring down the costs which you otherwise would have had to incur.
Focus on core areas: You will have an ample amount of time to work on your core competencies because customer handling will be done by the outbound call service team.
What are the outbound call center services offered by IO digital?
Smart conversations mean smart business and the team at IO Digital is smart enough to realize the potential of outbound call services for better sales and growth. Engaging the customers for desired results is the bottom line of outbound call services and our young and enthusiastic team knows how to drive the conversations in their favour. This coupled with cutting edge technology aims at bringing in profits for the client through an enhanced conversion rate. The expectations of the customers are sky high and to give them what they want at the time they want and the way they want can be a game-changer. We at IO Digital, provide the following outbound services at our call center for nurturing strategic alliance with the clients:
Cold calling services: At IO Digital, we believe in persuasion and not compulsion. By making calls to potential customers, we initiate meaningful and organic conversations which can make deals happen.
Lead generation: How will you frame the right lead generation tactic? Outsource this work to us and we will ensure that by our specific and targeted approach, leads are generated for maximum output.
Appointment setting: If you want to get noticed, then you cannot underestimate the potential of the appointment setting. Our skilled workforce will call the leads, segregate them into potential customers or not and then schedule appointments that are further taken care of by the sales team. This organized approach brings in better focus and sales.
Customer acquisition: Producing desired outcomes is not an overnight task. Lots of planning goes behind the scenes and we ensure that the planning is spot-on for immaculate results. Our team makes every move in consultation with your business development team so that the conversations can be planned and positive outcomes can be seen.
Customer satisfaction survey: Why do you want to get the customer satisfaction survey done? Pass on the desired objective to IO Digital and leave the rest to the team. Their focused approach will tread a path on analyzing the customer behaviour and judging their satisfaction levels. If you want everything on the platter, then be ready to outsource the outbound call services to the best team for unmatched results.
Data management and development: Database management is mandatory for achieving the desired objectives. Be it database designing, data cleansing and enrichment, verifying the records, scanning services or providing data abstraction solutions, we are truly the experts at each of these services.
Direct mail follow-up: Providing digitally-driven marketing solutions is our forte and direct mail follow-up is one of our core strategies for creating a powerful impact on the customers, increasing sales and reducing cost per qualified lead.
Why outsource outbound call center services to IO Digital?
Partnering with IO Digital will bring to you the best of the staff that is skilled at handling varied conversations to bring the ultimate profits to your organization. We provide digitally-driven customer-centric services for the millennial generation that swears by technology the moment they get a hold of the world they live in. Our outbound call center services will help you in
Showing your presence across multiple channels because we provide the infrastructure that is tailored for multichannel platforms.
Understanding the key behind customer retention. Our analytical department is well versed with what it takes to keep the customers on board and for that, they keep on reinventing strategies for understanding the customer behaviour for efficient results.
Bridging the gap between expectations of the customers and delivery of the services by the company. We understand the importance of brand image and our efforts are targeted at building a spotless and flawless brand image of your company in the eyes of the customers.
Framing a streamlined approach that starts from cold calling and transforms to sales conversion.
Our experience in making you stand out is well reflected through the uninterrupted customer support that we provide round the clock and across the time zones.
Providing customized solutions that are tailored fit as per the demands of the industry you operate in.
Minimizing the financial stress and maximizing returns
How can companies increase their revenue by our outbound services?
IO Digital makes calls to convince potential customers to be part of the change the world is witnessing. We aim at winning your confidence for fostering a relationship that can go down in history. Be it through chatting, emails or phone calls, we follow your moves for understanding your behaviour so that we can talk to you uninterruptedly. Whether you are a potential client or a customer who has a long-term relationship with the company, we will make conversations interesting and intriguing. Our efforts will ultimately get reflected in the monthly sales reports which will touch the sky once we are on board. To increase the revenue, you should outsource outbound call services to IO Digital for the following reasons:
Addressing the queries of the customer regarding numerous products available in the market is important. It is through conversation that you can pitch your product in a better light than those of your competitor.Outbound call center services are directed at channelized conversations that help in customer acquisition and retention thereby increasing sales.
Generating awareness about the new products or services is best done by the skilled team at the outbound call service center. This helps in adding value in terms of increased revenue.
Pros and Cons of outbound call center services
Choosing the right outbound call center service provider will help you in umpteen ways. Some of these are listed below:
Helps in lowering costs
Impeccable customer service
Call volume can be handled efficiently
Staffing issues can be managed
Customer needs can be met across the globe
These advantages will creep in if you have partnered with the right service provider. On the flip side, some of the negatives associated with outbound call center services are:
Linguistic barriers can be a serious threat to spotless service.
If the calls center agents are ill-equipped with information, it might cast an unfavourable impression on the customers.
In case there is a lack of communication between the different departments and call center agents, desired objectives cannot be attained.
Tips and best practices for outbound call center
Some of the tips for unblemished outbound call center services are: Equip the agents with the desired information before they sit on the desk to make calls. Rigorous training will help in better performance. Try to understand the customer behaviour before you start offering anything. Make sure the representatives engage in big talks and not one-liners. Performance metrics must be clearly defined (hit rate, conversion rate, average call length, calls per agent, first call resolution, list closure percentage are some of the parameters) Personalize the conversations for better results
What challenges does an outbound call center face?
Hiring the right candidates for the job is the foremost challenge Continuous pressure to report and analyze data Conflict in business priorities can be a serious threat Satisfying the customer expectations at every given time is a big challenge
